Insights
Insights
Identified Intents & Sub-intents
Primary Intents
Sub-intents
Source
Advanced Analytics
Explore correlations, trends, and patterns in your conversation data
Intent-Sentiment Correlation Heatmap
Shows how different intents correlate with customer sentiment levels
Intent Flow Sankey Diagram
Visualize conversation flows through intents, sub-topics, and outcomes
Resolution Path Analysis
Discover which conversation patterns lead to successful resolutions
Loading resolution paths...
Duration Analysis by Intent & Sub-Topic
Identify which intents and sub-topics take longer to resolve
Average Duration by Intent
No data available yet
Average Duration by Sub-Topic
No data available yet
Comprehensive Reports
Generate and export complete analysis reports including Dashboard, Analytics, and Relationships data
Report Configuration
Report Preview
Click an export button above to generate your comprehensive report
The report will include selected sections: Dashboard stats, Analytics insights, Resolution paths, and more
Intent Relationships
Analyze patterns between intents, sub-intents, and sentiments
Click "Refresh Relationships" to analyze intent patterns
Intent Library Management
Manage discovered intents, merge duplicates, and export training data
Click "Refresh" to load the intent library